ProShip Knowledge Base

1. Company Info

Legal Name	บริษัท โปรชิป เอ็กซ์เพรส จำกัด (Proship Express Co., Ltd.)
Address	111 ทรูดิจิทัล พาร์ค เวสต์ ถ.สุขุมวิท แขวงบางจาก เขตพระโขนง กทม. 10260
Email	care@proship.co.th / contact@proship.co.th
Phone	065-986-5752
Website	proship.co.th
App	app.proship.co.th (v1.38.28)
LINE OA	@proship.co.th
Clients	~300+
Facebook	4,165 fans

2. Product — What ProShip Does

ระบบจัดการธุรกิจออนไลน์ — Order Management + Shipping + Stock + Online Store

Target: Thai SME online sellers (Facebook Live, LINE, Shopee, etc.)

Key Features

CF Order Capture — Customers comment CF codes on FB Live → auto-captured as orders
Messenger Confirmation — Auto-sends order summary (items, price, shipping, COD surcharge)
Address Collection — Customer sends name/address/phone → captured for label
Label Printing — ใบปะหน้า — no handwriting needed
Auto Tracking Delivery — Sends tracking to customers via Messenger (requires OneChat connection)
Multi-Carrier Shipping — All carriers from one dashboard
Free Chatbot — Included with signup
Stock Management — ระบบจัดการสต็อก
Ghost Customer Alerts — ลูกค้าผี detection — flags customers with return/rejection history
LINE Problem Alerts — Real-time notifications when shipment has delivery issues
Tracking Dashboard — All carriers in one place, 24/7
Pickup Service — เรียกรถมารับพัสดุถึงหน้าบ้าน
COD Direct — Money goes directly from carrier, not through ProShip → faster
Admin Management — Role-based permissions
Product Catalog — Add/manage products
Mobile Responsive — Works on any device
FB Page Connection — Via OneChat for auto-tracking

Value Props

    ฟรีตลอดชีพ — Free forever, no monthly fee

    ไม่ต้องเติมเงิน — No prepayment required

    COD เข้าไวจากขนส่งโดยตรง — COD direct from carrier

    ส่งเลข Tracking ฟรี — Free auto tracking notifications

3. Supported Carriers

Carrier	Coverage	Starting Price
🟤 ไปรษณีย์ไทย (Thailand Post)	Nationwide	฿20 domestic / ฿32 EMS
🟠 Kerry Express (KEX)	Nationwide	฿19-25 (volume discounts available)
🔴 J&T Express	Nationwide, 365 days	฿29 BKK / ฿39 upcountry
🟡 Shopee Xpress (SPX)	BKK + expanding	฿15 BKK / ฿21 upcountry
🟢 Flash Express	Nationwide	Contact for rates

Bulk discounts available — contact sales team. Customers with existing carrier rates can use their own.

4. User Flow

Seller Flow

Post product on Facebook (Live or regular)

Customers comment CF codes to order

System captures orders → sends Messenger confirmation

Customer replies with shipping address

Seller creates shipment via /ship command

System generates tracking from carrier API

System sends tracking to customer automatically

Customer Flow

See post → Comment CF code (e.g. "CF320")

Receive order confirmation in Messenger

Send name + address + phone

Receive "ADDRESS RECEIVED" confirmation

Receive tracking number when shipped

5. Pricing Model

    FREE — ระบบฟรี จัดการออเดอร์และขนส่ง

    No monthly fee. No prepayment. Free forever.

Revenue model: Shipping commission/margin on carrier rates. Possible premium features (unconfirmed).

6. Common CS Issues

Top Customer Pain Points

Issue	Root Cause	Resolution
ปริ๊นใบปะหน้าไม่ได้ Can't print labels	FB page disconnected from OneChat	Reconnect page via OneChat shorturl link
เลขพัสดุไม่แจ้งอัตโนมัติ Tracking not auto-sending	OneChat integration broken	Re-connect FB page through OneChat
FB AI interference	Customer's page has Facebook AI enabled	Disable FB AI or adjust settings
COD comma issue ยอด COD ผิด	Entering "1,500" instead of "1500"	Educate: no commas in amount fields
Login case sensitivity ล็อกอินไม่ได้	Email field is case-sensitive	Use exact case as registered

⚠️ OneChat Dependency

ProShip requires FB page connection via OneChat for auto-tracking delivery. This is the most common support issue — page disconnection breaks label printing and auto-tracking.

7. Business Logic Rules

✅ Status-Aware Actions

Shipped → No reprint label. Once status = shipped, disable/hide print label. No reason to reprint a label already on a package in transit.

Principle: Actions should reflect what's logically possible at each order status. Don't show buttons that don't make sense.

✅ Carrier API Limitations ≠ User Limitations

Some carriers don't support order edits via API. ProShip should handle it internally — cancel old order on carrier side, resubmit as new. User sees seamless "edit."

Principle: Carrier API gaps must be abstracted away. Users shouldn't know or care which carrier supports what. ProShip makes it uniform.

✅ Status-Action Matrix

Status	Allowed Actions	Blocked Actions
Draft	Edit, Delete, Print Label, Ship	—
Pending	Edit*, Print Label, Cancel	—
Shipped	Track, View	Print Label, Edit, Delete
Delivered	View, Reorder	Print Label, Edit, Cancel
Returned	View, Reship	Print Label

* Edit on Pending = cancel + resubmit (for carriers without edit API)

8. Knowledge Gaps

Answered ✅

Stock management — confirmed
LINE integration — delivery problem alerts
Billing — free forever, revenue = shipping margin
FB Page connection via OneChat
Chatbot included
Mobile responsive

Still Unknown ⚠️

Full feature walkthrough — every menu/screen

Revenue model details — where's the margin exactly?

Shopee/Lazada marketplace integration depth

COD reconciliation — how is it handled?

Multi-store support — one account, multiple pages?

Label formats — thermal printer support?

Bulk operations — bulk ship, print, status update?

Returns/refunds management

API access for developers

Notification settings — what's configurable?

9. Competitive Landscape

Competitor	ProShip Advantage
ShipNity	Free forever — no monthly fees FB Live CF capture — native comment-to-order OneChat integration — chatbot + auto-tracking Simple Thai UX — built for Thai SME sellers
EasyShip
Page365
QuickShip

10. Tutorials & Resources

YouTube (3 videos)

วิธีการเพิ่มการจัดส่ง (How to add shipments) — 2:40
วิธีการเพิ่ม/ลบ แอดมิน (How to add/remove admins) — 1:42
วิธีการเพิ่มสินค้า (How to add products) — 1:45

⚠️ Videos are ~3 years old — may not match current UI

PDF Manual

คู่มือวิธีการใช้งาน Proship.pdf (8.1 MB, Sep 2022)